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Frequently Asked Questions
Can perishable food items be safely ordered online and delivered?
Yes! Velspices has extensive experience delivering perishable groceries safely and reliably. We use appropriate packaging and handling procedures to keep perishable items at the right temperature throughout the delivery process. We recommend being home to receive your order so items can be refrigerated promptly.
What perishable food items can I buy online at Velspices?
Our perishable range includes fresh milk, paneer, yoghurt, butter, eggs, fresh fruits and vegetables, dosa batter, fresh Indian sweets, and other chilled packaged goods. Browse our Fresh Produce section for the full range of perishable products.
How are perishable items packaged for delivery?
Perishable items are packed in insulated packaging with appropriate cooling materials to maintain their safe temperature during transit. Each order is handled with care, and perishable items are packed separately from dry goods to prevent temperature fluctuation.
What should I do if a perishable item arrives damaged or at the wrong temperature?
If any perishable item arrives in poor condition, contact Velspices customer service as soon as possible with details and photos if available. We take our delivery quality seriously and will work to resolve any issues promptly.
Do you deliver perishable groceries Australia-wide?
Yes, Velspices delivers perishable groceries across Australia. Orders over $50 ship free in Melbourne metro. For customers in other cities and regional areas, competitive shipping rates apply and are calculated at checkout.
How soon should I use perishable items after delivery?
This depends on the specific item. Fresh dosa batter and milk should be refrigerated immediately and used within 5-7 days. Eggs should be refrigerated promptly and used within the best-before date. Fresh produce should be used within a few days of delivery for best quality.
Can I combine perishable and non-perishable items in one order?
Yes! Velspices allows you to combine fresh produce, dairy, eggs, and other perishables with your dry goods, spices, and pantry staples in a single order. This is the most convenient way to do your complete South Asian grocery shop in one go.
Is it safe to order fresh milk and dairy online?
Yes, ordering milk and dairy products online from a reputable store like Velspices is safe. Our dairy products are stored cold, packed appropriately for delivery, and we recommend prompt refrigeration upon receipt. All products carry use-by dates and are sold within their safe window.
Do you sell frozen perishable items as well?
Yes! Velspices also stocks a wide range of frozen foods including frozen paneer, frozen samosas, frozen roti, frozen curries, frozen vegetables, and more. Frozen items are an excellent option for households wanting longer shelf life. Browse our Frozen Foods section.
What is the difference between perishable and non-perishable groceries?
Perishable groceries are items that spoil quickly and require refrigeration or careful handling — like milk, eggs, fresh produce, and dairy products. Non-perishable groceries have a much longer shelf life and can be stored at room temperature — like dry spices, lentils, rice, flour, and canned goods. Velspices stocks both categories comprehensively.


































































































